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We're an enquiry service, not a flooring contractor. With your consent, we pass your enquiry to an independent local floor sander once one is appointed. How it works

Privacy policy

Effective date: 23 October 2026. This policy explains how Geelong Floor Sanders (geelongfloorsanders.com.au, "we", "us") handles personal information collected through this website, including enquiries made by form, email or phone.

Who we are

This website is operated as Geelong Floor Sanders (geelongfloorsanders.com.au), which is responsible for the personal information collected through it. Geelong Floor Sanders is an online enquiry service. We don't carry out flooring work. You can contact us about privacy at hello@geelongfloorsanders.com.au.

What we collect

The enquiry form asks for your name, phone number, email address, suburb or postcode, the service you're interested in and a message about your project. You can also tell us the type of floor, the approximate area, the number of stairs and your preferred timing, and attach up to five photos. The form records whether you ticked the consent box, the web page you enquired from and, if you arrived from an advertisement or link, the campaign details in that link.

Please don't include sensitive personal information, such as health details, in your message or photos. Try not to include people, documents or anything identifying in your photos.

How we use and share your details

We use your details to respond to your enquiry. Enquiries are received by Geelong Floor Sanders at hello@geelongfloorsanders.com.au. Once an independent service partner is appointed, we will share your enquiry with that one partner so they can contact you about your project. You give consent for this using the checkbox on the enquiry form. We always remain a recipient. We will not use your enquiry for unrelated marketing, and we don't sell personal information.

When a service partner is appointed, we will update this policy to name that business. The partner handles your information under its own privacy obligations once it receives your enquiry.

We may also disclose information where the law requires or authorises it.

How the website and form work

This website is hosted by Cloudflare. When you send the form, it's processed by Cloudflare's servers and emailed to us using Cloudflare's email service. Form submissions, including photos, are not stored in a website database. They're delivered to our email account, which is hosted by Google.

The form uses Cloudflare Turnstile to check that a real person is sending it and to block spam. To do this, Cloudflare processes technical information about your browser and device. Turnstile isn't used for advertising.

Calls

Our phone number, 0480 840 308, is a call-tracking number provided by WildJar, an Australian call-tracking provider. Calls are forwarded to our mobile. Once a service partner is appointed, calls may be forwarded to that partner. Calls are not recorded. WildJar records call details: the caller's number, date and time, call length, and the web page or campaign that led to the call. We use these details to manage enquiries.

Cookies and analytics

We use Google Analytics 4 to understand how people use this website, such as which pages are viewed, how visitors find us, and whether someone sends an enquiry or taps our phone or text link. We don't send Google your name, contact details or enquiry contents, and we've turned off Google's advertising features for this website.

When you first visit, a banner asks whether you accept analytics cookies. We store your choice in your browser so we don't ask again.

You can change your choice at any time using "Cookie settings" at the bottom of every page. Google may process analytics information outside Australia, including in the United States. You can read how Google uses this information at policies.google.com/technologies/partner-sites.

This website doesn't set its own cookies for advertising. Cloudflare may set strictly necessary security cookies to protect the website from abuse.

Storage and overseas handling

Enquiries are kept in our email account. We keep them for up to 2 years, then delete them, unless we need them for an ongoing job or a legal reason.

Cloudflare runs a global network and may process website and form data outside Australia. Our email runs on Google's services, and Google may store and process email data outside Australia, including in the United States.

Access and correction

You can ask to see or correct the personal information we hold about you by emailing hello@geelongfloorsanders.com.au. We may need to confirm your identity first.

Complaints

To make a privacy complaint, email hello@geelongfloorsanders.com.au with the details. We aim to respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

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